Shipping is generally done through Fed Ex, Priority Overnight. The charge for this is forty dollars, which includes your box fee. In some cases there will be extra charges for winter packing and the over size box fee. For delivery I will need an address at which there will be someone available to receive the package all day. If this is a problem, consider checking out a Fed Ex Kinkos, or a similar type location. I go to great lengths to make sure my animals arrive in the best possible condition, and very rarely have a problem getting the animals to you safely and with a minimum of stress.  To accomplish this, we use a variety of techniques perfected over 15 years of shipping frogs, including double boxing, heat packs, gel packs and more, as conditions warrant. However, as discussed below, the most important part of this in many cases is simply waiting for the right night to ship during colder months....so please be patient!

Shipment in less than ideal conditions may require some patience! In order to assure the safety of animals shipped overnight, during the winter I will only ship if the night time temperatures at both ends are expected to be around the low to mid thirties, or higher. I will make exceptions to this as I can, taking into consideration the animal being shipped, and your location, time of year, (the holiday season, for instance has such heavy volume of shipping that shipments are a bad idea too close to certain dates).

Summer time can be a problem as well, but in most cases we can still get frogs to you, even in fairly extreme temps, but will require you to go to a Fed Ex Kinkos, or other Fed Ex station, to pick up your package.

We ship animal orders as soon as possible.  When shipping overnight, I can only ship Monday through Thursday. Generally we try to get all animal orders shipped the Monday or Wednesday after your order is placed.  If possible we try to ship on these two days only, however when weather is making shipping difficult, we ship whenever possible. When you place your order, the date of shipment will be discussed, and we will set a date that is mutually acceptable, if possible. If the weather doesn't allow for definite planning, then the order will be set up for shipment at the earliest possible date. 

Dead animals should be frozen, photographed or both, for possible return or proof. Be aware that occasionally frogs will be chilled in shipment, and they can appear dead for hours. Always wait for an odor, or at least twenty four hours before calling the watch on an apparently dead dart frog. Frogs which have been chilled like this are sometimes prone to health problems in the following couple of months, so let me know if some thing like this happens to your frogs, even if they seem to be fine. Then if it seems they don't do well I can replace them.

I offer no specific guarantee on my animals after they arrive , other than to be apparently healthy upon arrival. Many things can happen to these living creatures, and it is difficult to fairly assess who is at fault when an animal fails to thrive. I will most certainly consider replacing animals, which fail to thrive, if you will address the problem immediately. After three to five days, you should have a sense of how the animals are doing. If there seems to be a problem, notify me so we can discuss possible causes for the problem, and once satisfied that you are doing every thing right, in most cases I will replace the animal if it dies. It is imperative that you contact me, and notify me that you are concerned about the progress of the animal, I would like to be able to help you with any husbandry issues, and make sure there is not an easily corrected problem. The charges for shipping of replacement animals is your responsibility, and at my discretion I may issue you a refund instead of sending out another animal. Charges for the shipment of replacement animals may be higher than your initial charge for shipment, as I build the price of my boxes and such into the cost of my animals.

Shipping is also done through American Airlines , they offer a same day service, so for more expensive shipments, or to get a shipment to an area where it is cold all winter, this service is sometimes used. For instance if you live in Michigan, it is unlikely you will see night time lows over freezing from sometime in November till sometime in March. But if daytime temperatures are over freezing, and you can get to a major airport, then it should be possible to ship to you. The charge for American Airlines Priority Parcel is 75 dollars.

Upon receipt of your American Priority Parcel shipment, you must check the satisfactory condition of your animals before you leave the office. In the case of a problem, your remedy will be with me, but only if I can file a claim with American, based on the fact that the animals arrived in less than satisfactory condition, as witnessed by an airline employee.

Thanks for your business, and let me know how I can help you enjoy these incredible creatures more!

Patrick Nabors